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V Ravi Kumar, Senior Manager - HR at RAM Informatics Ltd, is preparing
to work overtime during the coming months. The reason: RAMINFO is
keen to step into the call centre segment. Ravi Kumar has a master's
degree in personnel management, bachelor's degree in law and a PG
diploma in personnel management and industrial relations.
He is a member of National HRD Network and NIPM. According to Ravi
Kumar, RAM Informatics Ltd's mission is "to provide finest
quality solutions, using leading-edge technologies for utmost customer
satisfaction". Excerpts from his interview given to Venkat
Pulapaka.
What are the job prospects in RAMINFO?
RAMINFO is a 100% export oriented private software technology park,
offering software and related services primarily under client/server
technology, for both the export and domestic markets. RAMINFO's
focus is on customised application development, application re-engineering
using client/server, CASE, GUI and object oriented techniques, software
maintenance and support, RDBMS consulting.
The
company provides commercial and business application related services
to telecom, insurance, banking, financial services, government and
manufacturing industries. The current staff strength of the company
is 250 and we are likely to recruit another 30-50 IT professionals
during this fiscal.
In
addition to this, RAMINFO is preparing to set up call centre operations
soon. We are negotiating with US companies to set up a 1,000-seat
capacity BPO/call centre. Recruitment in this segment could start
in about a year's time.
What are the main parameters for selection of a candidate?
We are looking for people with self-confidence, coupled with an
Engineering degree with experience in embedded systems. In addition
to this, experience in Microsoft and D-Net technologies will be
an asset.
What is done in RAMINFO on people skills?
Our recruits are generally from top engineering institutions. We
provide excellent in-house on-job training to them, both in IT and
SoftSkills areas. We
also provide need-based training to our professionals.
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PEOPLE
