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Transforming
a crisis into an opportunity
The greatest danger facing the corporate world today is the
diminishing ability of organisations in every sector to survive
the post-crisis era, observes Dr E J Sarma
Human
Resources evolving with the times
Behaviour of individual employees and teams influence the overall
culture of the organisation, and can strengthen or dilute its core
values, believes Satish Kumar
Handling
customer expectations
Most customers have positive expectations but some have negative
ones too and often unreasonable demands. It requires a great deal
of tact to cope with customer expectations, writes Shaun Belding
Clear
documentation is a valuable legacy
Good software engineers spend more time in design and development
and take an easy attitude to document their design ideas and procedures
undertaken
Performance
management for growth unlimited!
Being a cash-rich company even when the volatile telecom industry
is going through tough times, is quite an achievement in
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MOVEMENTS
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 Polaris
Software Lab announced the induction of two leading
names from the banking and technology domains into its
leadership team. Harpal Dugal is joining as director-strategic
initiatives and Suren Khirwadkar is joining as director-marketing
and sales. Speaking on this induction, Arun Jain,
chairman and CEO, Polaris Software Lab, said,  “In
the last 15 months, Polaris has transformed itself from
‘servicing’ the demand to ‘creating’
the demand in the global marketplace. We prepared ourselves
for the next growth orbit shift by re-designing the
organisational DNA and mapping the organisation’s
needs with the global scenario. With Harpal and Suren
coming on board, Polaris now has the best leadership
in place to steer it onto the next platform of growth.”
Harpal Dugal who was, till recently, the chief executive
officer of Standard Chartered and head of the customer
banking business for the Standard Chartered group, brings
with him global expertise across banking domains. Harpal
held several positions of responsibility with Citibank,
from 1980 through to 1997. He holds an MBA from IIM-Ahmedabad.
Suren Khirwadkar headed Citibank’s business in
Saudi Arabia where he was the country marketing director
and consumer assets business manager. Suren comes with
extensive marketing and sales experience from leading
FMCG companies. He joined Citibank in 1988. Suren holds
a Master’s Degree from North Western University,
US.
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 Citrix
Systems announced the appointment of Dennis Rose
as area vice president for the company’s newly
established Asia region, aimed at reinforcing Citrix’s
commitment to the fast growing region. Rose’s appointment
to the newly created position further fortifies Citrix’s
leading position in the application server technology
market with strengthened management for the flourishing
Asia Pacific region. The appointment of a vice president
for Asia comes at a time when Citrix is undergoing an
expansion of its operations due to the mushrooming of
interest in server-based technlogy in the Pacific region,
including Asia, Japan, Australia and New Zealand. Rose
will be based in Hong Kong.
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