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WORKCULTURE:
computer sciences corporation India
Established
in 1997, Computer Sciences Corporation India is a wholly owned subsidiary
of Computer Sciences Corporation, the second largest computer and
data services company in United States, operating in the areas of
consulting, systems integration and outsourcing. CSC India (erstwhile
known as Policy Management Systems India-PMS India), began its operations
at Indore and now has two development centresat Noida and Indore.
Having a 526 strong workforce, the company is presently looking
at a growth of over 80 percent by the end of this year.
Today
CSC India is the fastest growing software development company in
central India. For past three consecutive years it has bagged the
Government of India’s (STPI) “Best Software Exporter”
award in Madhya Pradesh. It is also the first software company in
the state to get the ISO 9001 certification. The vision of the organisation
is to become one of the top five software companies in India in
the next five years. A tough task, but all its dedicated employees
believe completely in the possibility. Presently working on domains
like the Insurance, Banking, Healthcare and Chemical sectors, the
company has also started activities in Business Process Outsourcing.
It is planning to set up the third development centre in South India
and the corporate office will be shifted from Indore to Noida.
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| CSC
staff members take time off for a social work project |
According
to Dr Arun K Maheshwari, managing director and chief executive officer
of CSC India, the organisation’s core values includecustomer
satisfaction, quality compliance, employee development, clear communication,
equal opportunity, professionalism and ethical conduct. An open-door
policy gives every employee easy access to the management.
“For
us values are more critical than the vision. Everything we do is
geared towards upholding these values. Each employee is committed
to them and this becomes apparent in the orientation of the entire
organisation and its working,” he says. Those at the helm of
affairs are of course expected to set examples before others. “There
is a continuous pressure on the top management to conduct themselves
in a certain manner. While earlier the stress was more on preaching,
presently the organisation is undergoing the process of practising
what they preach so that others can follow their examples,”
he adds.
Quality
& processes
“Quality
in all things” is not a slogan but a fundamental value at CSC
India and is put into practice through rigorous quality assurance
and training procedures. The Quality movement began in August 1999
and picked up pace when the company was certified to the ISO 9001:1994
standard by Bureau Veritas Quality International (BVQI).
Having
already achieved the ISO 9001 certification, the company has presently
set a target of CMM Level 4 certification by the end of this year.
Recruitment
policy
“From
the beginning we have looked for the best people in the industry
and today we are proud of our talented and committed professionals.
It is due to them that we have been able to achieve remarkable success
in a short time. My most important objective is to continue to look
for and attract excellent people who can build CSC India to be one
of the top software companies,” he says. According to him,
‘performance’ is the key factor which determines selection.
To ensure that quality is maintained both in processes and people,
the company conducts employee reviews after every six months. They
have however not been very successful in implementing an appraisal
system.
Training
All
fresh engineering graduates are given six to eight weeks of intensive
training after joining the company. Internal and external seminars
and workshops on technical, communication and people skills keep
employees updated on a variety of topics. This is coupled with the
company’s reward scheme wherein an individual gets a two-week
off to pursue training in his desired technology. Besides framing
a well-knit career path for employees, more than 50 percent of new
entrants get the opportunity to go to the US in the first year itself.
Work
environment
In
an effort to provide the best to its employees, CSC has been following
the American Standard for physical infrastructure, to provide efficient
work area, privacy and aesthetic environment. “We believe that
recreation is very important for keeping minds fresh and handling
the challenges at CSC India. Indoor recreation facilities include
a variety of games and sports tournaments.”
According
to Maheshwari, employee participation is the cornerstone of CSC
India’s work culture and empowerment at every level is the
key policy for the company. Employee-elected committees are allocated
funds and given the responsibility to make the necessary decisions.
So, while the Employee Advisory Committee liaises between the staff
and the top management, the Social Services Committee is engaged
in welfare endeavours. The Facilities Committee has been entrusted
with the beautification of the company’s five-acre campus.
It is the responsibility of the Recreation Committee to organise
parties and picnics for employees and their families.
“We
profess and practice a free, warm and open culture. We facilitate
family togetherness and employee bonding through recreational facilities
and activities. Our employees are our biggest asset,” concludes
Maheshwari.
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